Metrics

  • You can’t manage what you don’t measure. What gets measured gets managed
  • Discussion: What is a metric? Examples?
  • Vanity vs. Actionable metrics
    • The fact that I have more users today than I did last week doesn’t mean that much
    • You need to know what you are trying to optimize for
    • Then you need to figure out what changes improve those variables
    • Only then can you tell if it’s a good thing that you have more users today!
    • Discussion: What are some examples of metrics? How could we tel if they are vanity or not?
  • Useful Metrics are
    • Actionable:
      • You can use them to figure out what to do, or what you did, to cause the change.
      • Need to know what to do to get more of that result
    • Transparent: Publish metrics to the team
    • Accessible: Make the definition of what’s being measured clear. No made up words or jargon.
    • Auditable: Make it easy to see the underlying raw data
  • But, beware of ‘vanity metrics!’
    • More users today than yesterday? Not enough.
    • How do I change it. What changes will affect what metrics?
    • You can make changes, but will they matter to customers?
  • Discussion: How do you decide what metrics matter?